AthnexaDr Snipes Hockey VR Support
Get help with controls, equipment fitting, and tracking on Meta Quest and SteamVR. For help with a specific issue, email support@athnexa.com.
Controls and fit
Set up your stick
Use First Shift or open Stick Setup from Home. Choose the hand that holds your stick, then use Calibrate Blade in your usual playing stance. Open Advanced Fit for seated or standing stance, player size, and manual stick size. Use Practice → Free Skate to check the fit before a match.
Skate, shoot, and pass
Use the thumbstick to skate and the blade to guide the puck. For most skater modes, the trigger shoots forehand, the grip shoots backhand, and the primary face button (A or X on Touch) passes. In Full Auto, press the trigger to shoot when the puck is in reach. Pause and open Controls for the bindings in your current activity.
Play goalie
Goalie play uses two tracked controllers. Open Goalie Setup from Mini Games, Settings, or Pause to preview the kit. Use Goalie Fit to choose your catch hand and adjust the gloves. Use Goalie Equipment to size the kit or change paddle length.
Squeeze the catcher grip to catch and crouch for butterfly. In hockey, the stick trigger shoots forehand, the catcher trigger shoots backhand, and A/X passes. Keep the catcher grip held to freeze a held puck. In Save & Send, look at the lit target and tap either trigger after a save.
Pause and recenter
Use the controller’s Menu button to pause. On Meta Touch this is on the left controller. With only the right Touch controller active, use B. The Controls screen shows the pause binding for your mode. If you change where you stand or sit, face forward and choose Recenter from Pause.
Meta Quest
If the stick or gloves stop moving, bring the controllers into view of the headset and check that they are awake. Use an evenly lit indoor space and avoid direct sunlight. If you paused manually, choose Resume once tracking is back. If the floor feels too high or low, check the headset boundary floor level, then recenter and fit the blade again.
SteamVR on Windows
Start SteamVR and check that it detects your headset and controllers before launching the game from your Steam Library. If SteamVR is the runtime you use, check that it is selected as the active OpenXR runtime in SteamVR settings. If the game opens on the monitor but the headset stays blank, close the game, restart SteamVR, and launch again.
If play stutters, open Settings → Display + Language and set PC Visuals to Balanced. You can also check the game’s render resolution in SteamVR. If other VR apps have the same problem, check SteamVR and your headset connection first.
Saves, privacy, and deletion
Check the active profile on Home if your fit settings or progress appear missing. Clearing the game’s app data on Quest removes local profiles, calibration, and progress. See the Dr Snipes Hockey VR privacy policy for local records and support correspondence.
See data deletion instructions for local saves, support requests, and platform data.
Report a problem
Email support@athnexa.com with your platform, headset and controller model, the mode you were playing, and the steps that reproduce the issue. Include the game version or exact error message if you can see it.